Return & Refund Policy

At Sorelith, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our support team.

Return Period

Customers may request a return within:

30 calendar days after delivery

Return Requirements

To qualify for a return:

  • The item must be unused
  • The item must be in original condition
  • The product must include original packaging
  • Proof of purchase must be provided

Certain products that are used, damaged by customers, or missing original packaging may not qualify for return.

How To Request A Return

To request a return, please contact:

Phone:
+86 15327228032

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos or videos if applicable

Our customer service team will review your request and provide return instructions.

Return Shipping

For preference-based returns:

Customers are responsible for return shipping costs.

For damaged, defective, incorrect, or significantly different items:

Sorelith will provide an appropriate solution, including replacement, refund, or return assistance.

Refund Processing

Once your returned item is received and inspected, approved refunds will be processed within:

5–10 business days

Refunds will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider.