Terms of Use
Welcome to Sorelith.com. These Terms of Use (“Terms”) describe the rules and conditions that apply when you access, browse, or purchase products from our website.
By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
1. About Sorelith
Sorelith is an online furniture and home living store dedicated to providing thoughtfully designed furniture products that combine functionality, comfort, and modern aesthetics.
This website is owned and operated by:
Brand Name: Sorelith
Legal Company Name: Pingdingshan Jinlin Network Technology Co., Ltd.
Website: Sorelith.com
Business Address:
Room 1115, Office Building No. 1, Jiatian Xintiandi, at the intersection of Jianshe Road and Chaoyang Road, Xinhua District, Pingdingshan City, Henan Province, China
Customer Service Phone:
+86 15327228032
Service Hours:
9:00 AM – 6:00 PM
Pingdingshan Jinlin Network Technology Co., Ltd., doing business as Sorelith, operates this website and is responsible for purchases made through Sorelith.com.
For any questions regarding your order or these Terms, please contact our customer service team.
2. Use of Our Website
By accessing Sorelith.com, you agree to use our website only for lawful purposes.
You agree that you will not:
- Use this website for fraudulent activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with website operation or security.
- Copy, reproduce, or misuse our website content without permission.
- Provide inaccurate personal or payment information.
We reserve the right to restrict access or refuse service if we reasonably believe that a user has violated these Terms.
3. Product Information
At Sorelith, we strive to provide accurate product descriptions, images, dimensions, and specifications.
However, please note:
- Product colors may slightly vary depending on screen settings.
- Minor variations may occur due to materials, craftsmanship, or manufacturing processes.
- Product availability may change without prior notice.
Furniture products may have natural variations in texture, grain, finish, or appearance, especially when made with natural materials.
4. Orders and Purchase Agreement
When you place an order through Sorelith.com, you agree to provide complete and accurate information, including:
- Name
- Shipping address
- Contact information
- Payment details
After submitting your order, you will receive an order confirmation email.
An order is considered accepted after payment verification and order processing begins.
We reserve the right to cancel or refuse an order in situations including:
- Suspected fraudulent activity
- Incorrect pricing caused by technical errors
- Product availability issues
- Incorrect customer information
If an order is canceled after payment has been processed, eligible refunds will be issued according to our Return & Refund Policy.
5. Pricing and Payment
All prices displayed on Sorelith.com are shown in the currency available at checkout.
We reserve the right to update product prices, promotions, and availability at any time.
Price changes will not affect orders that have already been confirmed.
Payments are processed through secure third-party payment providers. By completing a purchase, you confirm that you have authorization to use the selected payment method.
6. Shipping and Delivery
We aim to provide a reliable and transparent delivery experience.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated Delivery Time
The estimated delivery timeframe is:
10–20 business days after shipment confirmation
Delivery times may vary depending on destination, carrier conditions, customs procedures, and other factors outside our control.
Shipping Fees
We provide:
Free shipping on orders over $49
For orders below this threshold, applicable shipping fees will be calculated during checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
If your tracking information has not updated for an extended period or your package appears delayed, please contact our customer service team with your order number.
7. Furniture Delivery Notice
Because furniture products may vary in size and weight, customers should carefully review:
- Product dimensions
- Room measurements
- Delivery requirements
- Access conditions (such as stairs, elevators, and doorways)
Customers are responsible for ensuring that the delivery location can accommodate the purchased item.
8. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Before purchasing, customers should review the policy regarding:
- Return eligibility
- Return request procedures
- Refund processing
- Return shipping responsibilities
For damaged, defective, incorrect, or significantly different products, customers should contact us promptly so we can review and provide an appropriate solution.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be considered before the order enters the fulfillment or shipping process.
Once an order has been processed or shipped, cancellation may no longer be available.
Please contact:
Phone: +86 15327228032
Service Hours:
9:00 AM – 6:00 PM
10. Intellectual Property Rights
All content available on Sorelith.com, including but not limited to:
- Brand name
- Logos
- Product images
- Product descriptions
- Website design
- Graphics
- Text content
is owned by or licensed to Sorelith and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use our content without prior written authorization.
11. Third-Party Services
Our website may use third-party services, including:
- Payment providers
- Shipping providers
- Analytics services
These third parties may have their own terms and privacy policies.
Sorelith is not responsible for the independent practices or policies of third-party services.
12. Disclaimer
We make reasonable efforts to ensure that information on our website is accurate and current.
However, we do not guarantee that:
- The website will always be available without interruption.
- All information will always be completely error-free.
- Products will meet every individual preference or expectation.
Nothing in these Terms affects any consumer rights that cannot legally be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Pingdingshan Jinlin Network Technology Co., Ltd. shall not be responsible for indirect, incidental, or consequential damages arising from:
- Website use
- Product use
- Shipping delays
- Third-party services
- Events beyond reasonable control
Our liability shall be limited to the amount paid for the relevant purchase, except where such limitation is prohibited by law.
14. Changes to These Terms
We may update these Terms periodically to reflect changes in our business operations, services, or legal requirements.
The latest version will always be available on this page with the updated date.
Your continued use of Sorelith.com after changes are posted means you accept the revised Terms.
15. Governing Law
These Terms shall be interpreted according to applicable laws governing Pingdingshan Jinlin Network Technology Co., Ltd., while respecting mandatory consumer protection rights that may apply in your location.
16. Contact Information
If you have any questions about these Terms of Use, please contact us:
Sorelith
Operated by:
Pingdingshan Jinlin Network Technology Co., Ltd.
Address:
Room 1115, Office Building No. 1, Jiatian Xintiandi, at the intersection of Jianshe Road and Chaoyang Road, Xinhua District, Pingdingshan City, Henan Province, China
Phone:
+86 15327228032
Service Hours:
9:00 AM – 6:00 PM